Shipping & Returns

All wagons are shipped via UPS while any wagon accessories are usually shipped via USPS.

Wagons in the color red are processed and ready for shipping the next business day after date of purchase.
Other wagon colors and wagon accessories will take 1-3 additional days to process before they are ready for shipping. The date you receive the shipment will vary according to distance and the shipping method used.

Please also note that orders will not be processed on the weekends or holidays.

Shipping Options

We ship to all 50 states in the U.S. through United Parcel Service (UPS) and the United States Postal Service (USPS). The available shipping methods are as follows:


United Parcel Service (Next Day Air)
United Parcel Service (2nd Day Air)
United Parcel Service (3 Day Select)
United Parcel Service (Ground)

Unites States Postal Service (Priority Mail)

A Note on 3 Day Select Shipping: If the delivery address is located in the eastern or midwest regions of the United States, regular Ground shipping will normally have the package delivered in 2 or 3 days. 3 Day Select is most useful for delivery addresses located in the western and mid-west southern regions where regular Ground shipping would take 4 or 5 days -- 3 Day Select guarantees delivery by end of the third day.

For shipping prices, add an item to your cart, then use the shipping estimator on the shopping cart page to see the shipping cost for that item.

Pickup

Pick up for your wagon or accessory is available at the Berlin Flyer manufacturing location: 5039 County Road 120 | Millersburg, Ohio 44654. Pick up hours are 9AM - 3PM, Monday through Friday, regular business days.

To start the pickup process, place your order on our website. Choose the "walk in" option as your shipping method at checkout-- this will forego any shipping costs. Next, schedule a day and time under the comments section at next page of checkout.

You will receive an email with confirmation of pickup date and time along with any further instructions.
Note: if the pick-up option is not available for your region, please Contact Us to have it enabled.

Returns

If you are not 100% satisfied with your Berlin Flyer wagon or wagon accessory, you can return it for a refund if it meets the following conditions:

Items are returned within 30 days of the date of purchase. Items returned are in the same condition as they were received -- wagons and accessories must have all parts intact and in the original packaging. Proof of purchase (receipt) must be shown.

Once we have received the item and determined it meets the above conditions, a refund will be issued.

Custom wagon parts cannot be returned for any reason.

To initiate the return process, please notify us through the Contact Us form.